Complaints about problems with fixed-line internet increase 32% in 2020

The COVID-19 pandemic has driven the increase in use of internet in Brazilian households. Meanwhile, the high demand for broadband service was accompanied by connection problems. On the users’ complaints, our specialist in telecommunications, Sergio Peixoto, says that it is not solely the instability of the service which can lead to a formal complaint. Indeed, ANATEL (Brazilian Telecommunications Agency) stipulates that the speed of connection should be, on average, 80% of the total contracted by the client.

 This content is available only in Portuguese. Read the interview with R7 here.

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